Illinois Department on Aging

Quality Management Strategy Effort

The Illinois Department on Aging (IDoA) has hired HCBS Strategies to assist them in developing a quality management strategy (QMS) that complies with CMS requirements for a 1915(c) Home and Community-Based Services Waiver.    This effort consists of the following tasks:  (1) assisting IDoA in identifying performance indicators; (2) proposing changes to existing and the creation of new data collection tools to assess performance; (3) creating key management tools; (4) revising monitoring and remediation policies and procedures; and (5) incorporating these changes into IDoA’s waiver application.

The purpose of this website is to facilitate sharing of background information related to the project. 

Background on the Waiver Template

• 1915(c) Waiver Application – Version 3.5
• 1915(c) Waiver Application Technical Guide and Review Instructions – Version 3.5

• 1915(c) Waiver Application Resources Attachments (CFR Regulations, State Medicaid Director Letters)
• HCBS Strategies webpage on CMS Targeted Case Management Rules

Quality Management:  Performance Measures

The following resources provide a helpful guide to choosing performance measures for a HCBS quality framework. 

Reports on performance measurement for HCBS

• Performance Measurement:  Managing and Using Home and Community Based Services Data for Quality Improvement,  Rutgers Center for State Health Policy, Community Living Exchange

• Using System Level Quality Measures To Improve Home and Community Based Services in Maine, Institute for Health Policy, Muskie School of Public Service

 

HCBS Consumer Survey Tools

• The Participant Experience Survey – Tools and User Guide
• Oregon Seniors and People with Disabilities Survey (SPD)
• Life Quality Protocol (PLQ)  created by the Center for Outcome Analysis (Conroy)
• Draft Money Follows the Person Quality of Life Instrument
• Memo on Data Collection

Sample Incident Report Tools from various states

Please note these files contain bookmarks and identified sections of interest.

• California Elder Abuse Reporting Form (includes instructions)
  
• Minnesota Common Entry Point (CEP) Intake Form, Vulnerable Adult Mistreatment Report (includes intake instructions)
  
• New Mexico Department of Health Incident Report
  
• New Mexico Incident Management system Guide
  
• New York State Serious Reportable Incident Forms Package
• New York State Incident Report Policy & Complaint Procedure
• Rhode Island Office of Quality Assurance Confidential Incident Report
• Rhode Island Waiver Application Appendix G: Participant Safeguards
  
• Texas Dept of Aging & Disability Services Incident Report
• Texas Dept of Aging & Disability Services Regulatory Services Policy
• Delaware General Event: Death Data Collection Form
• Delaware General Event: Injury Data Collection Form
• Delaware General Event:Other Data Collection Form
• Wisconsin Department of Health and Family Services County Critical Incident Report
  

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